سياسة الاستبدال والاسترجاع

Return and Exchange Policy – Fardvi Store At Fard Store, we care about our customers' satisfaction and providing a distinguished shopping experience. Therefore, we offer the possibility of exchange or return within 7 days from the date of receiving the order according to the following conditions: First: Exchange Policy 1. The customer has the right to exchange the product within 7 days of receipt if it does not match the order, or if there is a difference in size, color, or details, or if there is a manufacturing defect. 2. The product must be in the same condition as received by the customer, unused, properly packaged, and with all accessories. 3. The customer bears the shipping cost if they wish to exchange for a reason other than a store error. 4. If the reason for exchange is a defect in the product or an order mistake, the exchange is completely free and at the store’s expense. Second: Return Policy 1. The customer has the right to request a refund within 7 days of receiving the product if there is an order mistake or a defect in the product. 2. The product will be inspected by the store upon receipt to verify its condition before completing the return process. 3. The refund will be processed to the same payment method within 3 to 5 working days after the store receives the product and confirms its condition. 4. The customer bears the shipping costs if the reason for the return is unrelated to a store error. The following cases cannot be exchanged or returned: 1. If the product has been used or has lost its condition as received by the customer or any of its accessories. 2. If the product was made specifically according to the customer’s request. 3. If reported after more than 7 days from receiving the order. For exchange or return, please contact us via email: [email protected] At Fard Store, we prioritize your satisfaction, and we are happy to serve you at any time. If you encounter any problem or note, do not hesitate to contact us, and we will work to resolve it as quickly as possible.